We enjoy a full day in the life of the hotel, meeting the people who eat, sleep and breathe Four Seasons, keeping the hotel running like clockwork 24/7 - including in-house florist Ros and chef Sian.
Love is in the air! Find out what the hotel would do for love as Andrea saves an anniversary with heart-shaped balloons, and Ros has a last-minute order of 500 roses.
There's nervous excitement as the founder of the hotel's Michelin-starred restaurant Pavyllon visits and we tour the most restricted area of the hotel - the wine cellar.
Exclusive peek behind the doors of the Four Seasons Hotel, London, in the run-up to Christmas. Expect festive photoshoots, afternoon teas, Christmas trees and sackfuls of presents.
As far as I am aware, this episode has not aired yet. But it is available to stream on the 5 streaming app.
